Pasupuleti Surya Naga Lakshmi Padmavathi

WORK HISTORY

EDUCATION

ABOUT PASUPULETI SURYA NAGA LAKSHMI PADMAVATHI

Experience as a Service-Now Suite Developer and Administrator. • Hands on experience in ITSM, CSM, ATF of applications. • ServiceNow Administration and Production support including maintenance of lower environment instances. • Experience in the ITIL Process in ServiceNow. • Experience in ServiceNow development using JavaScript, Web Services, Web API and integrations with internal/external systems and tools like LDAP and SSO. • Worked on schedule jobs, events and triggers to manage business needs and created service catalog and its workflows. • Experience in migrating the changes across various environments in ServiceNow using Update Sets. • Experience in creating Applications, Modules, Tables and Columns as per the requirements in ServiceNow. • Knowledge in integrating LDAP Server with ServiceNow to get the Organizational Users, Groups and Roles. • Experience in translating business case analysis into functional requirements. • Experience in loading the data into ServiceNow using import sets. • Customized Scripting on Service Catalog/Email Template/Workflow script. • Knowledge in design and implementation of workflows using workflow editor. • Experience in ServiceNow Administration and Day to Day Production Support. • Expertise on creation of workflows for Service Catalog items in ServiceNow • Worked on Scheduled Jobs, Email Notifications, Targeted Communications, Special Handling Notes. • Created SLAs and participated in running SLAs and responsible for closing successfully. • Experience on creation of Dashboards and Performance Analytics Reports. • Worked on Production issues post deployment. • Knowledge in using Glide Scripting for creating UI Action and business rules. • Functional knowledge and implementation experience of ITSM frameworksE