Paromita Roychowdhury
Senior Analyst @Capgemini
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WORK HISTORY
Senior Analyst @Capgemini
Kolkata, IN
EDUCATION
Gurunanak Institute of Technology 143
Bachelor of Technology - BTech, Food Technology and Processing
ABOUT PAROMITA ROYCHOWDHURY
Paromita has 5+ years of experience working as a Team Lead in the ServiceNow ServiceDesk team, and having strong expertise at managing L1/L2 resources, operational excellence, ServiceNow automation, reporting/analytics, providing L1/L2 support, being the Lead Incident Coordinator (IC) and handling the Knowledge Management track as Knowledge Manager for a global manufacturing client.Paromita\'s daliy activities include team management, roster management, Balance Scorecard creation, knowledge base article creation/management, incident management, reporting (Tableau, ServiceNow) and client presentations. Paromita has completed her engineering from GNIT.
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