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Parker Hedrick
Treasury Support Manager @Mercantile Bank
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WORK HISTORY
Treasury Support Manager @Mercantile Bank
Grand Rapids, MI, US
Leading a Treasury Support team of 6 specialists with a focus on solving complex customer issues,streamlining support workflows, and continuously improving the delivery of commercial TreasuryManagement services to enhance efficiency, accuracy, and client satisfactionAchieved a 23% improvement in SLA response times within the first six months by implementingreal-time dashboard monitoring and feedback loopsChampioning a continuous improvement culture, performing a complete workflow analysis thatuncovered and eliminated 12 recurring workflow bottlenecks within my first 3 months in the roleRepresent Treasury Services in bank-wide strategy committee meetings; collaborating with seniorexecutives amongst 20 others
EDUCATION
Purdue University
Bachelor's degree, Supply Chain, Information Systems, and Business Analytics
SKILLS
ABOUT PARKER HEDRICK
I\'m a people-first leader with a proven track record of leading service-focused teams in…
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