Parker Hedrick
Treasury Support Manager at Mercantile Bank
- Role
- Treasury Support Manager at Mercantile Bank
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Parker Hedrick
I\'m a people-first leader with a proven track record of leading service-focused teams in…
Experience
Treasury Support Manager
Nov 2024 — Present · Grand Rapids, MI, US
Leading a Treasury Support team of 6 specialists with a focus on solving complex customer issues,streamlining support workflows, and continuously improving the delivery of commercial TreasuryManagement services to enhance efficiency, accuracy, and client satisfactionAchieved a 23% improvement in SLA response times within the first six months by implementingreal-time dashboard monitoring and feedback loopsChampioning a continuous improvement culture, performing a complete workflow analysis thatuncovered and eliminated 12 recurring workflow bottlenecks within my first 3 months in the roleRepresent Treasury Services in bank-wide strategy committee meetings; collaborating with seniorexecutives amongst 20 others
Education
Purdue University
Bachelor's degree, Supply Chain, Information Systems, and Business Analytics
2016 — 2020
Skills
- Finance
- Investments
- Stock Trading
- Sports
- Sports Management
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