Pamela Olson

Senior Director, Pmo, Product & Engineering @Cyracom Language Solutions

Phoenix, AZ, US
MOBILE NUMBERS
+19•••••••89

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WORK HISTORY

Nov 2021 — Present

Senior Director, Pmo, Product & Engineering @Cyracom Language Solutions

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Phoenix, AZ, US

Currently leading 36 professionals across three departments with a $4M annual salary spend. I unify product management, project management and software engineering teams into cohesive strutures that optimize performance and support long term business objectives. My expertise spans technology modernization, stakeholder alignment and resource optimization.Key Highlights:• Spearheaded initiatives to replace legacy platforms and secure $20M board-approved investment in next-generation call center technology.• Transformed prioritization processes to align resources across Product Development and IT.• Increased development throughput by adding a new team and managing offshore vendor partnerships.• Proven ability to lead cross-functional committees, justify strategic spend, and deliver scalable solutions.Passionate about driving innovation and enabling growth through strategic leadership and operational rigor.

EDUCATION

2000 — 2002

The George Washington University

Masters Certificate, Project Management

2001 — 2005

Northwest Missouri State University

B.S., Business Management

SKILLS

TelecommunicationsProduct DevelopmentLeadershipBusiness ProcessVendor ManagementCross-Functional Team LeadershipEnterprise SoftwareMobile ApplicationsWirelessProgram ManagementMobile TechnologyProduct Lifecycle ManagementIntegrationProblem SolvingSoftware DevelopmentScrumSaasProduct LaunchAgile MethodologiesSegmentationManagementTrainingRequirements GatheringProduct Life Cycle ManagementProduct MarketingSoftware Project ManagementCrmStrategyE-CommerceStrategic PlanningAgileMobileProduct ManagementGo-to-Market StrategyBusiness AnalysisMobile DevicesRequirements AnalysisCloud ComputingProcess ImprovementStrategic Partnerships

ABOUT PAMELA OLSON

Strategic product management leader with 15+ years of experience leading global teams, modernizing platforms and delivering scalable growth. Proven record of securing multimillion-dollar investments, driving operational excellence and launching innovative products across financial services, healthcare and SaaS. Expert in aligning stakeholders, optimizing resources and building high-performing teams that deliver measurable business impact.Leadership & Strategy: Departmental Leadership, Resource Allocation, Business Case AnalysisProduct Management: Product Development, Lifecycle Management, New Product Ideation, Requirements DefinitionOperational Excellence: Vendor Management, Cost Center Budgeting, RFP Support, Agile DevelopmentExecution: Project Management, Product Launch, Stakeholder Collaboration

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