Pallavi Patel
Member of Technical Staff - Tech Ops (Noc Team) @athenahealth
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WORK HISTORY
Member of Technical Staff - Tech Ops (Noc Team) @athenahealth
Watertown, MA, US
Ensured uptime and availability of production systems, proactively monitoring critical infrastructure using Nagios, AWS CloudWatch, and internal alerting tools- Responded to and resolved infrastructure incidents in a 24/7 on-call rotation, contributing to improved MTTR and SLA compliance- Managed and triaged alerts from Linux, Oracle, and AWS-based services, supporting high-reliability customer-facing applications- Automated alert ingestion between Assure1 and Device42 using Perl scripting, reducing manual overhead and improving internal tooling efficiency- Collaborated with SRE and engineering teams to onboard new services and develop standard operating procedures, improving cross-team knowledge sharing- Configured monitoring and alerting rules for application and infrastructure health, contributing to better observability and reduced false positives- Supported multi-cloud service reliability strategies using AWS services including Route53, EC2, S3, IAM, Lambda, and VPC.
ABOUT PALLAVI PATEL
Results-driven Network Operations Center (NOC) Engineer with over 6 years of experience…
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