Oswaldo Henriquez

General Manager, Andean & Caribbean @International SOS

Houston, TX, US

In my current role, I oversee all operations for this medical service provider across Latin America region, including cost management, budgeting, driving business development efforts, developing short- and long-term plans, and establishing growth targets. I lead a 9-member team of Branch Managers and Department Heads. Key Contributions: Played key role on Due Diligence & Post-Merger Integration Team, tasked with driving business integration phases for new acquisitions in Colombia Dominican Republic, Peru, and the US. Identified weaknesses in team\'s approach and recommended solutions that enhanced capabilities and expanded regional reach, which grew customer base and boosted revenue profit gains. Established sales goals and customer strategies for sales organization, and integrated and revised policies and procedures across region. Initiated establishment of quality management program to resolve assistance center concerns, and built regional systems to address pressing digitalization needs in medical services organization. Forged strategic vendor partnership program to enhance support, cultivate relationships, and create new opportunities. Optimized margins by 25% by introducing improved pricing models and driving operational rigor. Led effort to launch new assistance centers in region to ensure scalability for new client executions.

Wentworth Institute of Technology

Bachelor of Arts - BA

Instituto Panamericano de Alta Direccion de Empresas

Master