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Oscar Pérez Ayala

Program Manager Fba @Amazon

Mexico City, MX
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Program Manager Fba @Amazon

Mexico City, MX

Focus on improving the seller experience by acting as the connection between Seller Partner Support (SPS) and Fulfillment by Amazon (FBA). My role centers on- Serving as the primary point of contact between SPS and FBA, ensuring clear communication and fast resolution of issues- Analyzing Voice of the Seller (VoS) data to identify trends and present actionable insights in weekly business reviews- Coordinating with cross-functional teams to address seller challenges and improve support quality- Creating and updating support procedures to drive consistency and efficiency- Proactively tracking contact patterns to prevent recurring issues and enhance seller satisfaction

EDUCATION

N/A

Rice Business

Master of Business Administration - MBA, Business Administration and Management, General

N/A

IPADE Business School

Master of Business Administration - MBA

N/A

Universidad Internacional de La Rioja

MBA (Online)

2010 — 2015

Universidad de Monterrey

Industrial Engineering

SKILLS

LeadershipTeamworkManagementStrategic PlanningSocial SkillsEngineeringEnglishSocial ServicesCustomer ServiceSpanishNegotiationAnalysisProject Management

ABOUT OSCAR PÉREZ AYALA

Strategic marketing and business transformation leader with a strong focus on Business…

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Oscar Pérez Ayala — Program Manager Fba at Amazon in Mexico City, MX | Unifers