Anna Cannada Cook
Software Engineer Ii - Amazon Music & Aws Config @Amazon
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WORK HISTORY
Software Engineer Ii - Amazon Music & Aws Config @Amazon
Reduced API traffic by 80%, latency by 40%, and exceptions by 5%, improved the listening experience for millions of Amazon Music customers, saved curators time by automating manual processes, and received award by delivering new feature for highly curated flagship stations. · Tech lead from inception to successful launch of new service tier experience to millions of Amazon Music customers worldwide, demonstrating cross-team collaboration, prioritization skills, and grit, standing up a new testing framework, and managing full dev lifecycle across 3 services.· Improved listening by 15% and reduced latency by 5% as tech lead for ML model migration.· Tech lead for pre-launch org-wide feature (API updates across 5 services, enabled ML analysis).· Reduced incoming tickets by 7% by addressing root cause issues; number one ticket resolver for 2022, closing 244 tickets, which represents 23% of ticket volume on an 8 person team.· Designed and led security review for data feed service, which supports configuration items filtering, transformation, and delivery as part of the 2024 re:Invent service-linked recorder project, which supports the new AWS CloudWatch telemetry configurations audit. · Led AWS Config build and launch in multiple new isolated regions, partnered with Amazon Dedicated Cloud engineers during pre- and post-isolation. Identified and implemented region build automation improvements, resulting in significant reduction in build and launch time for future new partition builds. · Certified AWS Security Guardian & AWS Change Management Bar Raiser.· Support international customers (including Netflix & Meta) with assessing, auditing, and evaluating configurations of their cloud resources.· Serve on GovCloud/ITAR-specific on call rotations in addition to overall AWS Config Compliance on call rotation.
EDUCATION
Carson-Newman University
Bachelor's degree, English, creative writing
University of South Carolina
Master's of Science, Library and Information Science
SKILLS
ABOUT ANNA CANNADA COOK
Experienced, self-driven software engineer with 5+ years in the tech industry. Skilled in managing the full lifecycle of large-scale distributed systems (serving over 55 million customers), supporting large-scale machine learning (ML) models that directly impact the customer experience, and developing strong relationships with cross-functional partners.
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