Osa Almarwai

Operations Analyst, Success Management @HMH

Boston, MA, US

Houghton Mifflin Harcourt (HMH)| A global learning technology company serving over 50 million students and 4 million educators across 150 countries.• Supported Success Management operations by driving process optimization, data analysis, and cross-functional coordination to improve team performance and customer impact.• Streamlined team workflows and managed enablement tools, enhancing efficiency across Success Management operations.• Acted as SharePoint site administrator, maintaining accurate documentation and resources for internal stakeholders.• Collaborated with Rev Ops, BI, Sales, and Product teams to deliver performance data and operational insights.• Produced business analysis deliverables including process flows, use cases, and functional requirements.• Drove and contributed to continuous improvement initiatives, promoting data-informed decision-making and operational excellence.