Oneil Daley
Help Desk Coordinator-intermediate @Cherokee Federal
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WORK HISTORY
Help Desk Coordinator-intermediate @Cherokee Federal
San Antonio, TX, US
Assists trouble tickets opened by users on the Helpdesk site, the Contractor shall review all information for accuracy and coordinate with the user for any additional information required. • Assists users with CAC pin resets. • Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. • Assists with installation of terminals and associated hardware. • Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements. • Adheres to regulations concerning Computer Operations. • Installs software on PCs SOC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite. • Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Project Manager) to document and maintain all user trouble calls. A Remedy ticket number shall be updated in the Helpdesk ticket for reference. • Processes all in/Out processing documents. This includes Special Access Authorization Requests (SAARs). Reviews all documentation for accuracy and work with the user for any required information. • Assists users with completing required Cyber Awareness training when user does not have access to the network. • Performs other job-related duties as assigned.
EDUCATION
Valencia College
Associate of Arts, Computer Science
University of Central Florida
Bachelors Degree, Computer Science
ABOUT ONEIL DALEY
Hey there, fellow LinkedIn adventurer! Are you ready to discover a whole new world of fun and exciting connections? Well, look no further because you\'ve landed on my profile, and I promise it\'s going to be a wild ride! First things first, let\'s get to know each other a little better. Who am I, you ask? Well, I\'m IT specialist and anime lover with a passion for cyber security. But that\'s just the tip of the iceberg. I\'m also a former Non-Commissioned Officer (which is just a fancy way of saying Supervisor) in the Army, so you know I\'ve got some serious skills when it comes to providing guidance and training, and enforcing discipline and standards. Creating Standard operating procedure for large ordnance organization. But wait, there\'s more! I\'ve also got STRONG Technical experience. I\'ve have the ability to break apart a computer and put it back together, read schematics, build complex construct such as wind turbine. Using a MAINTENANCE SUPPORT DEVICE - TYPE 3( fancy computer) to troubleshoot countless computers, an array of vehicles and generators! I\'m constantly striving to expand my knowledge in the world of cyber security. You\'ll often find me buried in a book or studying for exams, because I\'m a firm believer in the power of education and self-improvement. So, what do I have to offer, you ask? Well, besides my impressive technical skills, I\'m a quick learner with an outstanding work ethic. I\'ve got a knack for building relationships with prospective clients, and I always go above and beyond to exceed expectations. And did I mention that I\'m a total team player? Now, I know you\'re probably wondering how you ended up on my profile. Was it fate? Was it destiny? Who knows, but I\'m so glad you\'re here! And just in case you\'re curious, my values include Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage. So, what are you waiting for? Let\'s connect, share ideas, and have some fun while we\'re at it. Who knows where this adventure might take us!
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