Omar O.

Tier 2 Network Operations Center Specialist @Oarnet

The Ohio Technology Consortium | Columbus, OH, US

Tier 2 NOC specialist responsible for the administration and management of OARnet’s statewide IP/MPLS and DWDM backbone in a 24x7 Network Operations Center. The Ohio Academic Resources Network maintains and delivers services across the state’s 5,500-mile fiber-optic network backbone to support the connectivity relied upon every day by Ohio’s higher education, K-12 education, state and local government, public broadcasting, health care and research communities. Key duties of this position include:•Configuring, troubleshooting, and maintaining OARnet routers and switches.• Evaluating, developing and implementing enhancements to OARnet routers and switches.•Acting as an escalation point for OARnet customers, providers and ServiceDesk staff. • Mentoring junior network staff.• Assigning and managing tickets in an ITIL environment• Participating in change control by developing, reviewing and implementing MOPs (Method Of Procedure) and documentation for the OARnet Engineering change process.• Working with national carriers to troubleshoot and resolve complex network issues with limited supervision.

The Ohio State University

General Education Credits, Criminology