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Public Records Coordinator @Accurate Background
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WORK HISTORY
Public Records Coordinator @Accurate Background
The Coordinator of Public Record’s primary responsibility is to ensure organizational effectiveness in service delivery and fulfillment of domestic and International screening services. This role is accountable for the timely processing of public records results into the Accurate Background database. The position also entails following up on late results from Internal and External Researchers and Vendor’s by contacting them via phone call and/or email. The position will review completed requests for accuracy, maintain service level commitments to customers, determine and document status of Public Records products, and contact Researchers and Vendors for timely completion of results. The position requires a strong attention to detail, ability to meet aggressive deadlines, and the tenacity to problem solve in a fast-paced environment.• Investigate inconsistent and inaccurate results with researchers and vendors• Handle all escalated and expedited requests through external vendors• Provide support and assistance to management with researcher and vendor production issues• Build and maintain relationships with researchers and vendors for satisfaction and compliance• Develop and maintain scorecards that monitor researcher/vendor performance and drive action towards increased value and reduced risk; participate in vendor performance reviews• Coordinate and conduct researcher/vendor audits and manage quality• Oversee researcher/vendor performance improvement planning and execution• Train external vendors on the use of the external portal, entering results, etc.• Train external vendors on the process and procedures of internal websites• Handle escalated issues, requests for information and process clarifications• Work on email and phone communications; attend meetings as scheduled• Project work as required and/or assigned• Work with data and manipulate the information via Microsoft Excel• Present information on professionally prepared PowerPoint decks
EDUCATION
UC Santa Barbara
B.A. Business Economics with an Accounting Emphasis, Business/Managerial Economics
Mater Dei High School
High School Diploma, General Studies
SKILLS
ABOUT OLIVIA EIMERS
Results driven leader with exceptional interpersonal and communication skills. Ability to organize workflow and projects efficiently for a large team and meet deadlines. High energy pacesetter with proven success. Professional experience that includes business development, and relationship building in human resources.
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