Olivia Alatto

Location Director @LaserAway

Birmingham, MI, US

Drive Sales Success: Lead by example, contributing to individual sales while coaching Patient Care Coordinators (PCCs) to achieve their goals and maximize clinic revenue.• Manage Clinic Operations: Oversee daily scheduling, ensuring the clinic is busy while maintaining proper breaks for staff and delivering a seamless patient experience.• Deliver Exceptional Patient Care: Monitor and improve patient satisfaction metrics, ensuring a premium experience from consultation to treatment.• Optimize Revenue Growth: Track CRM initiatives, focusing on cross-sell, upsell, and \"win-back\" strategies to boost clinic performance.• Uphold Brand Standards: Ensure the clinic operates under LaserAway\'s brand standards, including maintaining a clean, welcoming environment and ensuring staff adheres to dress codes.• Oversee Staff Management: Recruit, train, and mentor PCCs and clinicians, fostering a positive work environment while managing performance expectations.• Inventory and Equipment Oversight: Manage medical inventory, supplies, and the maintenance of aesthetic equipment to ensure seamless clinic operations.• Foster Community Engagement: Build relationships with local businesses and organizations to position LaserAway as a key community member.• Collaborate Across Teams: Partner with Regional Sales Directors and Operations teams to align staffing, budgeting, and performance goals.• Promote Team Culture: Lead with compassion and professionalism, encouraging a motivated, unified team working toward shared objectives.

Oakland Community College, Farmington Hills, MI

Associates in Business Administration & Liberal Arts, GPA 3.69, 2000

Walsh College, Troy, MI

Bachelor of Business Administration, Management, GPA: 3.78, 2001