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Ezekiel Olaide
Risk Operations, Senior Representative @Taskrabbit
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WORK HISTORY
Risk Operations, Senior Representative @Taskrabbit
Warsaw, PL
Identify and evaluate risks associated with operations and client interactions, implementing effective strategies to mitigate these risks.• Conduct in-depth analysis of high-risk transactions or activities, identifying potential fraud, compliance breaches, or operational vulnerabilities.• Monitor and investigate suspicious patterns by leveraging advanced tools and data to prevent fraudulent activities and minimize financial losses.• Manage escalated cases involving complex claims, disputes, or risk scenarios, ensuring resolution within established timelines and quality standards.• Collaborate with cross-functional teams such as Legal, Compliance, and Customer Support to address risks and align strategies across departments.• Provide guidance and mentorship to junior team members, sharing expertise and fostering a culture of proactive risk management.
EDUCATION
Osun State University
Bachelor of Arts, ENGLISH LANGUAGE AND LITERATURE/LETTERS
High Impact Careers
Cybersecurity Bootcamp
Vistula University
Masters degree, International Business Relations
Vistula University
Master of Arts, International Relations
ABOUT EZEKIEL OLAIDE
A dynamic professional with a unique blend of expertise in cybersecurity, claims and risk operations, and customer support, I excel at delivering exceptional results in high-pressure environments. My career journey spans managing customer experiences, resolving complex claims, and implementing risk mitigation strategies, leading to measurable improvements in client satisfaction and operational efficiency. Recognised for my ability to streamline processes, foster team collaboration, and enhance compliance adherence, I bring a results-driven approach to every role.Recently transitioning into cybersecurity, I specialise in blue team functions, including threat detection, vulnerability management, and incident response. Proficient with tools such as Nessus, Kali Linux, Wireshark, and Metasploit, I have honed my skills in network security assessments, penetration testing, and phishing analysis. Additionally, I have strong working knowledge of enterprise and support tools, including; Jamfpro, T24, Zendesk, Datavisor, Confluence, Telegence, Clarify, Opus, Stripe, IKEA tools, Julio, Persona, and Jira. My commitment to safeguarding organisational assets in the technology and finance sectors positions me as a proactive contributor to robust security frameworks.Throughout my career, I have demonstrated excellence in customer service by resolving disputes, building client trust, and achieving a 95% satisfaction rate. I have also contributed significantly to team development by fostering engagement and mentoring colleagues, which enhanced overall productivity. In my claims and risk operations roles, I have been a go-to expert in risk management and fraud prevention, driving strategic process enhancements to mitigate organisational exposure.Driven by a passion for continuous learning and professional growth, I have pursued advanced training in cybersecurity while maintaining a strong foundation in operational excellence. With core competencies in IT infrastructure, regulatory compliance, and digital forensics, I am actively pursuing roles as a SOC Analyst, Incident Responder, or GRC Specialist, IT Specialist, where my combined expertise can make a meaningful impact.
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