Omar Guerrero
Growth & Operations @Folio
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WORK HISTORY
Growth & Operations @Folio
Building delightful solutions from the ground up to make Folio the best product our customers have ever worked with.Focusing on reimagining innovative ways to scale operations and delightful experiences across the entire customer journey, in a hyper growth environment with the right balance of AI, automations and high personal touch.teams: customer success, customer support, account management, product operations and go to market (GTM).
EDUCATION
Southern Methodist University
SMU Professional Education, Project Management Certification
Correlation One (DS4A)
Data Science & Analytics
The University of Texas at Arlington
Bachelor of Science, Industrial Engineer
SKILLS
ABOUT OMAR GUERRERO
Operations and Strategy leader with 15+ years of experience driving impact across the entire company lifecycle — from being a founding operator at an early-stage startup to scaling operations and leading CX strategy at global hyper growth environments like Figma, Airbnb, and Tesla.I’ve built entire functions from zero, scaled systems to serve billions of users, and driven key initiatives across Support, GTM and operations — tying customer experience to growth, maximizing business value and building high performing teams and the environment where they can do their best work.Passionate about bridging the diversity gap in technology, business and STEM, I am actively involved with leading, creating and connecting solutions that help increase representation in positions of influence and leadership. Let’s talk! Hasta las estrellas!
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