Odette de Beer

WORK HISTORY

EDUCATION

SKILLS

ABOUT ODETTE DE BEER

Most leaders don’t lack strategy.They lack clarity.Without clarity, loyalty erodes quietly, in teams, in clients, and in culture.I work with purpose-driven CEOs, professional services firms, and women in business to move from overwhelm to aligned, sustainable growth. My work sits at the intersection of strategy, customer experience, leadership, and execution.With 25+ years’ experience across transformation, operational excellence, and highly regulated banking environments, I translate complex strategy into practical, human-centred action.I hold a Master’s in Leadership, am a Six Sigma Green Belt qualified, a Certified Customer Experience Professional (CCXP), and a two-time BX Excellence Finalist.My core leadership pathway is simple and proven:Clarity → Accountability → Consistency → Trust → Loyalty → AdvocacyWhen these are aligned, businesses stabilise.Cultures mature.Clients stay, and refer.What I Do:Customer & Client Experience Strategy• Independent CX diagnostics and baseline surveys• Voice-of-Customer insight programmes• Journey mapping and service design• Retention and referral culture strategyLeadership & Organisational Alignment• Executive clarity intensives• Accountability frameworks• Sustainable performance systems• Culture design grounded in trustFounder of SustainHer, a transformational collective for women in business in the Adelaide Hills, focused on depth over networking, accountability over noise, and sustainable growth over surface momentum.I believe you touch the heart before influencing the mind, then empower the hands.If you’re building something that needs to last, not just launch, let’s talk.Strategy conversation:https://api.leadconnectorhq.com/widget/booking/CDTM7pAym4dNcgYeDGz2