Pawel Nowak

Retail Manager @Tesco Ireland

Dublin, IE

Reporting to Store Manager with responsibility for most operational duties in respect of all promotional activities coordination and planning of replenishment for forty employees across all departments.• Decreased customer complaints by 30% and instilled a culture of service, leading to an improvement of 20% in customer viewpoint measure. • Facilitated training to fifty staff and 5 line managers in achieving KPI’s with a direct result to customer satisfaction, product display and availability.• Led various departments within three flagship stores, contributing to an improvement in operational outcomes.• Encouraged cross-departmental collaboration resulting in a 10% reduction in waste expenditure.