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Norman Belo
Major Incident Manager @CDW
South Easton, MA, US
EMAILS
n••••••••@cdw.com
MOBILE NUMBERS
+16•••••••87
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WORK HISTORY
Jan 2023 — Present
Major Incident Manager @CDW
Responsible for managing critical IT incidents to resolution and minimizing impact on customers\' business operations across all CDW managed services.
EDUCATION
N/A
Boston University
Bachelor's degree, Psychology & Economics
SKILLS
PmoProblem ManagementPmpLeadershipDocumentationProgram ManagementCustomer ServiceProject ManagementIT Service ManagementTeam LeadershipCustomer SupportRequirements AnalysisDisaster RecoveryProcess ImprovementPublic SpeakingBusiness ProcessTroubleshootingMiddlewareIT ManagementSoftware Project ManagementFinancial ServicesCrmItilTechnical SupportCustomer SatisfactionSharepointBusiness AnalysisSoftware DocumentationSdlcVendor ManagementIT StrategyItsmSqlVisioRisk ManagementTeam ManagementTeam BuildingManagementCross-Functional Team LeadershipCustomer Relations
ABOUT NORMAN BELO
Multi-talented and accomplished professional with diversified experience delivering customer-centric solutions in the Customer Support and Incident Management domains.
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