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Noopur Patel
Service Operations Analyst @Morningstar
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WORK HISTORY
Service Operations Analyst @Morningstar
Chicago, IL, US
Utilizing Python skills to improve analytics and reporting techniques for the Customer Support and Customer Success teams. Implement survey software solutions, including building surveys, defining operational protocols, and working with IT to establish software integrations. Create, Maintain and enhance dashboards on Salesforce and Tableau to represent results from the NPS and CSAT surveys. Partner with Product and Service teams to develop effective ways to process client feedback and close-the-loop with clients. Analyze and report survey and service case data to provide insights to Management.
EDUCATION
Maine East High School
High School Diploma
Virginia Tech
Master of Science- Information Technology, Machine Learning and Big Data
University of Illinois Chicago
Bachelor of Science - BS, Management Information Systems
ABOUT NOOPUR PATEL
Service Operations Analyst @ Morningstar | Master of Science in Information Technology @ Virginia Tech - Machine Learning and Big Data
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