Nitin Mathur

About Nitin Mathur

Strategic and results-driven Cluster Operations Manager with 17+ years of experience, helping global service organizations scale multi-site operations and elevate customer experience by driving operational excellence, process integration, and data-driven transformation — delivering monthly revenue impact with consistency and strategic vision.My leadership style is rooted in data-driven decision-making, cross-functional collaboration, and continuous improvement. I bring deep expertise in Lean methodologies, Six Sigma (Yellow Belt certified), and SAP CRM (functional module) to streamline workflows, enhance service quality, and drive scalable growth.I hold an MBA in International Business & Marketing from Amity University, a BCA in Computer Science from JIMS Kalkaji, and recently have completed the Senior Management Program certification from IIM Visakhapatnam to deepen my strategic leadership and digital transformation capabilities.Key competencies include- Multi-site Operations Management- Customer Relationship Management (CRM)- Post-Merger process Integration & Change Management- Service Quality Assurance & SLA Governance- Inclusive Leadership- Process Improvement & Lean Initiatives- Team Development & Stakeholder Engagement- Advanced Excel, Workflow Optimization, and Supply Chain ManagementPassionate about digital transformation, executive reporting, and crafting strategic dashboards that translate complex data into actionable insights. I thrive in dynamic environments where strategy meets execution and innovation drives impact.

Experience

1. Cluster Operations Manager - Ncr & Chandigarh

   Iron Mountain

   Jan 2022 — Present · Gurugram, IN

   As Cluster Operations Manager, I spearhead operational excellence across diverse service lines including DMS, GDS, DPS, and SDS, ensuring each business unit is optimally resourced and consistently delivers high-quality service. I oversee facilities management to support scalable growth and lead the seamless integration of acquisitions into core operations through standardized systems and SOPs:• Lead and mentor a high-performing, geographically dispersed team with a strong focus on productivity, service quality, and exceptional customer care.• Strategically manage manpower resources by driving succession planning and ensuring the acquisition and development of top-tier talent.• Implement and monitor cost control initiatives, including FTE management, maintenance oversight, and facility productivity enhancements.• Collaborate closely with the Director – Operational Excellence to support due diligence and ensure smooth post-merger integrations.• Champion a culture of continuous improvement by identifying and deploying best practices across the region.

Education

• Centre for Development of Advanced Computing (C-DAC)

  SAP CRM FUNCTIONAL MODULE, CRM APPLICATION

• JIMS Kalkaji

  BCA - Bachelor of Computer Application, Computer Science

• Indian Institute of Management Visakhapatnam

  Senior Management Program Certification, Strategic leadership

• Amity University, Noida

  Master of Business Administration - MBA, International Business & Marketing