Nikit Maheshwari

Project Lead @DXC Technology

Noida, IN

Currently managing a hybrid role covering Business Analysis, PMO governance, Jr. Project Management and Team Leadership responsibilities-Lead a team of 6+ BAs and Developers, managing production support, system enhancements, defect resolution and PAS administration, ensuring SLA compliance and uninterrupted operations-Reviewed and validated BRDs, FSDs, CRs, and UAT test cases, coordinated retesting, and closed system gaps to deliver business-aligned enhancements-Act as SPOC between business and IT, handling requests, coordinating fixes and publishing real-time dashboards and weekly MIS for executive decision-making-Manage full defect lifecycle under ITIL4, including P1/P2 incident resolution and root cause analysis, achieving 35% reduction in repeat incidents-Maintain PMO governance artifacts and trackers (SLA, BAU, manpower, pendency) to monitor team and project performance-Lead scrum calls, sprint planning and backlog reviews, ensuring timely delivery and cross-functional coordination-Mentor junior BAs, manage manpower allocation, drive process improvements and automation initiatives, improving TAT, compliance and service quality.

Institute of Management, Technology and Finance

e-MBA

Insurance Institute of India

Licentiate