Niki Storey
Business Services Director @Enginuity
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WORK HISTORY
Business Services Director @Enginuity
GB
EDUCATION
Northumbria University
Bachelor of Education - BEd
SKILLS
ABOUT NIKI STOREY
A senior manager with over 10 years’ experience in operations and change for Northumbrian Water Group, npower and retail. Leading organisational change for two major transformation programmes at Northumbrian Water Group for billing and asset management systems encompassing contact centres, planning teams, asset management teams and field workers. I have managed and led teams of more than 600 people across multiple locations, diverse cultures and numerous disciplines including retail sales, service, customer relations, end to end customer journeys and strategic capability readiness. An advocate for organisational change and innovation, with a proven track record for developing and implementing strategic solutions and best practice methodologies to drive delivery of world class customer service. Commercially astute with significant experience and proven results across revenue growth, process enhancement, cost management / reduction and improved customer experience. I am passionate about developing my people through coaching, mentoring and working with best in class development organisations and in-house teams, to deliver programmes tailored to the needs of my teams.
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