Nicole Mendez

About Nicole Mendez

With over two years as Management Supervisor at Social Factor, I specialize in fostering multi-million-dollar partnerships and tailoring social media strategies to meet complex enterprise goals. Our team collaborates with internal and external stakeholders to deliver results through social media moderation, strategic content creation, and data-driven insights. By leveraging data analytics and cross-functional alignment, I’ve enabled key clients to optimize campaigns, achieve KPIs, and strengthen their market presence. Passionate about building authentic relationships, I prioritize understanding client objectives to deliver impactful solutions that exceed expectations.My Career Achievements Include- 73% YoY contract growth driven by strategic negotiation, competitive positioning, and innovative partnership expansions- Doubled a top client’s investment within 12 months by aligning product and marketing strategies to evolving business needs, resulting in expanded market share and increased brand visibility- Led the end-to-end management of six enterprise accounts, overseeing contract development, RFP processes, budget forecasting, renewals, and operational optimization to ensure sustainable growth- Directed cross-functional teams, including creative, analytics, and strategy, to execute integrated campaigns that drove measurable brand lift, engagement, and conversion across multiple channels- Delivered multi-platform marketing initiatives that strengthened brand equity and built consumer connection through compelling storytelling and targeted brand positioning- Championed data-informed decision making by leveraging performance analytics, market trends, and competitive insights to shape brand strategy and optimize campaign outcomes- Built and nurtured strategic partnerships with high-profile brands, unlocking co-marketing opportunities, increasing retail activation, and enhancing brand reach- Spearheaded a community engagement and sentiment analysis initiative for a leading global social platform in alignment with a refreshed brand positioning- Partnered with cross-functional agency teams, client brand leaders, and inter-agency collaborators to develop a go-to-market strategy that reframed the platform’s identity from a social network to a knowledge marketplace- Ensured brand messaging and identity were consistently amplified across social channels through tailored outreach and engagement strategies.

Experience

1. Executive Relationship Manager

   ADP

   Nov 2025 — Present · Dallas, TX, US

Education

• Blinn College

  Communication, General

  2010 — 2011

• Texas Tech University

  Bachelor's Degree, Communication and Media Studies

  2011 — 2014

Skills

• Oral & Written Communication Skills
• Organized Multi-Tasker
• Highly Detail Oriented
• Social Media
• Speech Writing
• Work Well Independently
• Works Well with People
• Microsoft Technologies
• Photoshop
• Designing
• Creative Writing
• Report Writing
• Video Production
• Video Editing
• Time Management
• Always Punctual
• Technology
• Event Planning
• Coordinating Events
• Events Coordination
• Public Speaking
• Powerpoint
• Social Media Marketing
• Facebook
• Communication
• Customer Service
• Microsoft Excel