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Executive Director, Business Services Principal @MMC Group LP
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WORK HISTORY
Executive Director, Business Services Principal @MMC Group LP
Irving, TX, US
Recruiters are experienced professionals who combine deep industry knowledge with innovative recruiting strategies to consistently meet and exceed client needs. Our team focuses on delivering qualified talent efficiently while adapting to evolving workforce demands. Call Center & Customer ExperienceMMC has specialized expertise in call center staffing and understands that high-performing contact centers require **speed, scalability, service excellence, and cost efficiency**. As organizations grow, delivering a consistent and strategic customer experience becomes critical. MMC supports these efforts by recruiting across all levels of call center operations, including:* Call Center Agents* Live Chat Representatives* Call Center Leadership and Support Roles, including Directors, Managers, Supervisors, Team Leads, Quality Assurance, Human Capital, and Workforce ManagementTechnologyMMC provides comprehensive technology staffing solutions across a wide range of platforms and skill sets, including:**Enterprise Systems & ERP: Navision, Oracle / PeopleSoft, SAP* Document Management & Enterprise Content Management (ECM)HealthcareMMC supports healthcare organizations by providing qualified **non-clinical and clinical professionals**, including:* Registered Nurses (RN)* Licensed Vocational Nurses (LVN)* Medical Coders* Healthcare Billing Representatives Finance & AccountingMMC delivers skilled finance and accounting professionals across all levels, including:* Accountants* Payroll, Accounts Payable (AP), Accounts Receivable (AR), and Billing Specialists* Bookkeepers* Controllers and Chief Financial Officers* Credit and Collections Professionals* Financial Analysis and Reporting* Tax Professionals
ABOUT NICOLE MACK
We identify today\'s talent for tomorrow\'s success! Contact MMC today for your staffing solutions!As an Executive Director of Business Services, I bring more than 25 years of staffing and recruiting experience, with over 20 years at MMC Group, supporting operational excellence, client service delivery, and scalable business solutions across the organization.My current focus is on operations, client services, and overall business services, ensuring alignment between workforce delivery, internal processes, and client expectations. I work closely with cross-functional teams to optimize service models, strengthen operational controls, and support sustainable growth across state & local, federal, and private sector clients.Throughout my career, I have been deeply involved in all facets of the staffing and workforce management industry, including strategic staffing, payrolling solutions, compliance-driven programs, and operational support services. I have partnered with leadership and clients alike to improve efficiency, enhance service quality, and drive results through thoughtful execution and strong relationships.I’m a hands-on, people-focused leader who believes in clear communication, shared accountability, and improving how we work every day. Since joining MMC in 2005 I’ve played an active role in supporting long-term client partnerships and strengthening the operational foundation behind many of the company’s most successful programs.I am passionate about building teams, improving processes, and delivering high-value services that support both client outcomes and organizational goals.SpecialtiesBusiness Services OperationsWorkforce Management & Staffing SolutionsClient Services & Service DeliveryStrategic AlliancesOperational Process ImprovementBusiness Planning & AnalysisForecasting & BudgetingCompliance-Driven ProgramsBusiness Intelligence & ReportingCall Centers / Help DesksBusiness Process Outsourcing Solutions
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