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Nicole Cluff

VP, Senior Governance & Controls Manager @TD

Portland, ME, US
EMAILS
n••••••••@td.com
MOBILE NUMBERS
+12•••••••41

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WORK HISTORY

Feb 2025 — Present

VP, Senior Governance & Controls Manager @TD

ME, US

EDUCATION

N/A

University of Southern Maine

Bachelor of Arts (B.A.)

SKILLS

BankingRisk ManagementFinancial RiskCustomer ServiceCoachingTeam LeadershipLoss PreventionLoansTeam BuildingCall CentersProcess ImprovementFinancial ServicesRetail BankingPerformance ManagementCustomer ExperienceCreditTime ManagementOperational Risk Management

ABOUT NICOLE CLUFF

Passionate and results-driven Risk Management and Operations Leader with extensive experience in audit, risk, compliance, process automation, and end-to-end digital transformation. I specialize in identifying and mitigating risks, developing sustainable controls, and driving operational excellence through system integration, process improvement, and automation.With a strong background in product development and management, I have successfully led the design and implementation of digital workflows that enhance efficiency, reduce risk, and ensure compliance. My expertise in process ownership, governance, and audit remediation has allowed me to streamline complex systems, improve controls, develop repeatable processes that support long-term success, and remediate high risk issues timely and effectively.

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