Nicole Cluff
Vice President, Senior Governance & Controls Manager
- Role
- VP, Senior Governance & Controls Manager at TD
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
About Nicole Cluff
Passionate and results-driven Risk Management and Operations Leader with extensive experience in audit, risk, compliance, process automation, and end-to-end digital transformation. I specialize in identifying and mitigating risks, developing sustainable controls, and driving operational excellence through system integration, process improvement, and automation.With a strong background in product development and management, I have successfully led the design and implementation of digital workflows that enhance efficiency, reduce risk, and ensure compliance. My expertise in process ownership, governance, and audit remediation has allowed me to streamline complex systems, improve controls, develop repeatable processes that support long-term success, and remediate high risk issues timely and effectively.
Experience
VP, Senior Governance & Controls Manager
Feb 2025 — Present · ME, US
Education
University of Southern Maine
Bachelor of Arts (B.A.)
Skills
- Banking
- Risk Management
- Financial Risk
- Customer Service
- Coaching
- Team Leadership
- Loss Prevention
- Loans
- Team Building
- Call Centers
- Process Improvement
- Financial Services
- Retail Banking
- Performance Management
- Customer Experience
- Credit
- Time Management
- Operational Risk Management
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