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Nicolas Celotti
International Pcc @Norwegian Cruise Line Holdings Ltd.
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WORK HISTORY
International Pcc @Norwegian Cruise Line Holdings Ltd.
Miami-Fort Lauderdale, FL, US
Build lasting customer relationships by providing personalized recommendations tailored to client preferences and budgets in four different languages (German, Spanish, English and Italian).• Consistently achieve and exceed monthly sales goals through consultative selling and upselling strategies.• Manage inbound and outbound calls, emails, and follow-ups to maintain a strong sales pipeline.• Deliver exceptional customer service, guiding clients through booking, upgrades, promotions, and travel documentation.• Stay up to date with cruise products, itineraries, and promotions to effectively match customer needs with available options.• Handle high-volume transactions with accuracy while maintaining a focus on customer satisfaction.• Collaborate with team members to share best practices and drive overall sales performance.• Provide after-sales support to ensure repeat business and client loyalty.
EDUCATION
ISEC - Nueva Generación de Comunicadores
Associate's degree
IU International University of Applied Sciences
Bachelor's degree
Universidad Nacional de San Martín
Diploma
ABOUT NICOLAS CELOTTI
I\'m a former professional soccer player with extensive international experience in…
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