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Start for FreeNicola Matthews
Head of Strategic Delivery - Customer Hubs (Small Business) @Bank of New Zealand
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WORK HISTORY
Head of Strategic Delivery - Customer Hubs (Small Business) @Bank of New Zealand
National lead for strategic delivery across BNZ’s Customer Hubs and Small Business portfolio, embedding a new customer value proposition and improving service delivery.
EDUCATION
Massey University
Bachelor of Business Studies (Finance) and Post Graduate Diploma in Business (Banking and Finance), Finance and Banking
ABOUT NICOLA MATTHEWS
Experienced senior banking executive with 30 years’ experience across customer, operational, risk and change leadership roles. Proven track record of leading national teams, driving strategic transformation and large-scale change initiatives to improve customer outcomes and colleague experience, embedding compliance frameworks and leading commercial performance. Trusted by Senior Executives as a transparent, enthusiastic and genuine “people first” leader who combines strong governance and operating rhythm with the ability to build culture and deliver results.Please reach out to connect! I am open to conversations with organisations who would value my experience and skills, particularly from the banking, financial services and insurance industries. Key Leadership StrengthsStrategy, change and transformation | Customer and operational excellence | Risk, Compliance and Governance | People Leadership and Engagement | Stakeholder Management
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