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Nichelous B. Gardner
Call Center Training & Quality Analyst Supervisor @Pfs
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WORK HISTORY
Call Center Training & Quality Analyst Supervisor @Pfs
Assess training needs for a number of customer client services (inbound/outbound), IT support, chat/online, sales, insurance and healthcare to develop methods along with writing procedure manuals and present information using a variety of techniques including discussions and LMS, conduct presentations, Continues Education (CE courses), team exercises and visual materials; implemented peer coaching and self evaluation programs, monthly newsletters and calendar, monthly deviation reports, and bonus/incentive programs; hire, train/develop & coach 12 Quality Analyst/10 Trainers to oversee and audit call activity & proficient training to ensure compliance with client quality regulations, licensing & guidelines.
EDUCATION
Southern University and Agricultural and Mechanical College at Baton Rouge
Bachelor of Arts (B.A.), Mass Communication/Media Studies
SKILLS
ABOUT NICHELOUS B. GARDNER
If you\'re like most successful businesses, you\'re always trying to improve your company…
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