Niall Gillick
Director of Support @The Access Group
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WORK HISTORY
Director of Support @The Access Group
County Cork, IE
Responsible for a workforce of 160 talented people supporting £200M of ARR. Reduced case backlogs by > 70%Imbedded Digital support structures with Generative and now Agentic AI models. Reducing time to resolution and raising our C-Sat to record levels. Achieving some of the highest employee engagement scores across the company.
SKILLS
ABOUT NIALL GILLICK
An internationally experienced leader, Passionate about customers and with extensive exposure to cross cultural business environments in various roles. I am used to exceeding goals whether they come as numeric targets or in less tangible forms. Results oriented with a strong \"human approach\" inspiring team and individual motivation while developing team dynamics. I have a proven ability to convey company vision to tangible objectives and steer and motivate towards achieving those objectives. Strong communications skills ranging from public speaking to Customer Success, sales and strategy presentations.A Strong track record of effectively teaching and delegating to others; I enjoy and take pride in developing performance and learning in strong team-oriented atmospheres.Location : IrelandSpecialties: CUSTOMER SUPPORT CUSTOMER SUCCESS SALES LEADERSHIP VOC PIPELINE CREATION/MANAGEMENT/ACCURACY FORECASTING/PHASING RECRUITMENT CHANGE MANAGEMENT LEARNING & DEVELOPMENT CLIENT & PARTNER RELATIONSHIPS STRATEGIC PLANNING
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