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Nelleke Kramer-de Boer
Adviseur Kwaliteit Customer Service @KPN
Leeuwarden, NL
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2022 — Present
Adviseur Kwaliteit Customer Service @KPN
EDUCATION
1992 — 1998
RSG Simon Vestdijk
VWO
2019 — 2019
Prowareness Agile Academy
Professional Scrum Product Owner for Business
2017 — 2017
Key Result
Agile PM
2007 — 2007
COPC
High Performance Management Techniques Training Program COPC 2000
1998 — 2008
Rijksuniversiteit Groningen
Nederlandse Taal & Cultuur
2018 — 2018
Prowareness Agile Academy
Professional Scrum Master
SKILLS
Customer ServiceContact CentersCustomer SatisfactionTeam ManagementChange ManagementCall CenterSalesCustomer ExperienceCall CentersService ManagementProcess ImprovementManagementProcess ManagementVoipCoachingOperations ManagementTelecommunications
ABOUT NELLEKE KRAMER-DE BOER
Adviseur Kwaliteit at KPN
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