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Experience Owner @Citizens
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WORK HISTORY
Experience Owner @Citizens
RI, US
As the Salesforce Servicing Workflows Experience Owner, I play a pivotal role in driving business transformation and delivering innovative business workflow solutions. My expertise lies in integrating initiative management knowledge with technical understanding within Salesforce Sales and Servicing Clouds to oversee the development of new workflows.Key Responsibilities:• Drive and support strategic initiatives that accelerate innovation and execution of Salesforce and AI roadmaps.• Identify and enable new capabilities within specialized areas, specifically within Salesforce and Workflow space, including the rollout of Agentic and Predictive AI, while managing existing digital functionality.• Collaborate directly with senior leadership, business sponsors, subject matter experts (SMEs), team leads, and other stakeholders.• Measure success through KPIs and metrics and iterate on solutions to enhance usability and efficiency.• Leverage knowledge of agile software development methodologies.• Utilize tools like Flow Builder, Apex and OmniStudio, Jira, and Confluence.
EDUCATION
Bryant University
Bachelor’s Degree, Marketing
University of Rhode Island
Master of Business Administration (M.B.A.), Business Administration and Management, General
ABOUT NEIL PARROTT
In addition to my current roles: an independent author, speaker, and consultant with a focus on positive and growth mindedness. Help individuals develop a positive perspective on personal and professional development.
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