Neil Glasser
Strategic Account Director @Salesforce
Signup · Get unlimited contacts
WORK HISTORY
Strategic Account Director @Salesforce
Nottingham, GB
Salesforce is supporting the UK Public Sector through unprecedented global challenges. My role is to match our market-leading ecosystem—including AI and Data Cloud—to the specific digital ambitions of the Foreign, Commonwealth & Development Office (FCDO).My focus is on modernising the FCDO\'s effectiveness in supporting British citizens overseas and improving diplomatic capabilities across the Embassy network. By bringing the best of Salesforce to the FCDO, we are directly enhancing the UK’s ability to influence on the world stage.Key Delivery: The \'Orbit\' ProgramI led the engagement to deliver a global consular case management system that acts as a lifeline for citizens. Replacing legacy infrastructure with a scalable Service Cloud solution, we empowered staff across 281 offices to:Scale for Crisis: manage sudden surges in demand, such as supporting the evacuation of citizens during geopolitical crises.Automate Efficiency: streamline annual Emergency Travel Documents, allowing diplomats to focus on complex human rights cases.Secure Data: provide a single, secure view of the citizen (using Salesforce Shield) to ensure safety and privacy.Delivery Assurance:Beyond software licensing, I ensure that complex change programs are backed by Salesforce Professional Services and Technical Support, guaranteeing that digital transformation translates into tangible operational success.
EDUCATION
Nottingham Trent University
Business Studies, Cultural Studies/Critical Theory and Analysis
SKILLS
ABOUT NEIL GLASSER
Headline:Strategic Sales Leader | Public Sector Transformation | Delivering \'Orbit\' for FCDO | NHS & Local Gov ExperienceAbout:For 20 years, I have helped the Public Sector navigate the complex intersection of business cases, affordability, and digital transformation. My approach is simple: bring integrity, build trust, and apply a \"challenger mindset\" that ensures my clients don\'t just buy technology—they achieve value.Recent Impact: Modernising Diplomacy with FCDOFor the last four years, I have supported the Foreign, Commonwealth & Development Office (FCDO) in modernizing Consular Affairs. Most notably, I helped deliver Orbit, the new global case management system that serves as a lifeline for British nationals abroad.In a landscape where consular teams respond to enquiries a quarter, we moved away from fragmented legacy infrastructure to a scalable Service Cloud platform. This transformation has allowed the FCDO to:Scale for Crisis: Built a resilient system capable of managing mass evacuations people) and sudden surges in demand.Empower Humans: Automated transactional tasks (such as the Emergency Travel Documents issued annually) to free up staff to focus on vulnerable citizens.Secure Data: Established a \"Single View of the Citizen\" with military-grade security (Shield) across 281 global offices.Career BackgroundPrior to the FCDO, I thrived in Consulting and Client Management roles, focusing on large-scale BPO and SaaS services. My journey began as an IT Consultant at BT Global Services and included a nomination for Vodafone’s ‘Accelerate’ high-potential program, leading to a senior leadership appointment.Key Public Sector Milestones:NHS: Supported the delivery of the world’s largest civil IT program—the NHS electronic patient record.Social Care: Led the transformation of Social Care in Nottinghamshire.Outside the OfficeI hold a BA in Business Studies and bring the discipline and teamwork of a former professional footballer to every engagement.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.