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Neha Jindia
Senior Manager, Implementation @Givingdata By Foundant
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WORK HISTORY
Senior Manager, Implementation @Givingdata By Foundant
Manage a team of 4 Project Managers• Implemented customized software solution to multiple clients by managing their 6mos project• Improved processes by building a comprehensive feature-based base template Statement of Work.• Streamlined Client transition processes from Business Development -> Implementation -> Client Success.• Created an Asana queue of incoming and active projects that allowed for:1) Tracking position in the Client Journey funnel2) Regular project updates to internal and external stakeholders3) Inclusion of support resources such as Knowledge Base articles and tutorials• Use time tracking data from Harvest to analyze time spent on various implementation tasks, feature setup, data migration, and customization to improve project commitment scoping.
EDUCATION
Emory University
South Asian Studies, Religious Studies
Marymount University
Bachelor of Arts, Graphic Design
SKILLS
ABOUT NEHA JINDIA
A metrics and growth focused Customer Success Leader with a proven track record building…
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