Navneet Sharma
Group Manager - Account Services @HCLTech
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WORK HISTORY
Group Manager - Account Services @HCLTech
Gurugram, IN
Led global service and account management for IT, network, and digital solutions across 1,500+ clients, ensuring high customer satisfaction and business continuity.• Managed $160M+ in annual revenue, driving vendor governance, contract delivery, and financial performance across enterprise application portfolios.• Enabled seamless setup of Romania Service Management function, driving hiring, compliance scalability, 30% downtime reduction.• Manage service delivery across critical MPLS, PIP, SD-WAN, VoIP services, and seamless VCP to AWS migrations, ensuring continuity and stakeholder alignment.• Improved NPS by 15% and CSAT by 12% through targeted Service Improvement Plans, proactive governance, and personalized client engagement.• Achieved 99.9% SLA compliance by leading cross-functional teams, streamlining processes, and enhancing operational efficiency.• Strengthened executive relationships and aligned IT strategies with business goals, increasing customer retention and driving strategic growth.
SKILLS
ABOUT NAVNEET SHARMA
As a dynamic and results-driven leader in Account Services, Customer Success, and Service…
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