Nathan Hamilton

About Nathan Hamilton

Technical Trainer. Content Developer. Resource Manager. I make people better at what they…

Experience

1. Technical Training Manager

   Resideo

   Oct 2018 — Present · FL, US

   Technical Trainer responsible for Florida and much of the Midwest. Provide panel training and understanding across the breadth of Resideo\'s security portfolio, ranging from the security panels to integration with Total Connect.Content developer who updates, creates and designs easy to understand courses across a wide range of Learning Development platforms (ranging from PowerPoints to Hands on Performance)Technical Support Specialist at the point of impact. Assist our District Sales Managers with their equipment. Provide Security Dealers and Alarm Professionals with Second Tier support in certain circumstances, including site visits and phone assistance.Lead Instructional Developer in charge of creating Train the Trainer content and improving the knowledge base of our Technical Training Managers. Responsible for designing learning that supports business goals and overall learning strategies for our Partner Dealers. Proactively assisted shaping Dealer\'s business needs by developing training programs and advising business in all learning related issues.Teach learning objectives through well-placed lessons in classroom, lab and virtual environmentsOperate independently to deliver courses and training objectives to a strong customer baseEncourage max participation through ice breakers, mini-labs, real-life examples and gamification programsConduct weekly meetings with District Managers to identify key training needs within the territories Evaluate and communicate KPIs through after-action assessments or emailsDevelop, build and maintain existing customer relationships through high quality training and supportConduct site visits to critical locations as a manufacture representativeAssume ownership over all assigned territoriesAssist in training of other territories as required or requestedAssist in the adoption of new technologies and solutions through ongoing training and support

Education

• Ashford University

  Bachelor's degree, English

  2011 — 2014