Nathan Haines
National Sales Operations Manager @Cricket Wireless
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WORK HISTORY
National Sales Operations Manager @Cricket Wireless
Denver, CO, US
Project Jaguar- Decommissioning 45 Cricket Owned Stores. Tasks included serving as the Business Working Owner; develop store decommissioning/flip to Premier dealer checklist; coordinated with Project Manager to conduct cross-functional weekly meetings with leadership team; organize and disseminate weekly agenda and action items; facilitate status update meetings with Brightpoint in order to determine accuracy of Premier dealer applications; capture action items and track deliverables. Houdinisoft- Working/Business Owner for project Houdinisoft; project Houdinisoft is a handset re-provisioning software solution that allows CDMA handsets access to Cricket’s network. Project responsibilities include Field training development; communication; Vendor management; operational logistic development; lifecycle management and Field reviews. Premier with Service- Creation of a Role Management Profile System in CID-ISR to enable the same system functionality to the Premier with Service Dealers as Cricket’s Company Owned Stores. Tasks include the following: Develop and present the Premier with Service EPMO business case to the Cricket Governance Board; Cross-functional team development of the Project Description, Business and Functional requirements; System Analysis review with IT; coordination with the Project Manager on action items and project deliverables; rollout plan development and execution. CID-Security- implement a frontend CID-ISR security solution which would eliminate unauthorized access to Crickets Integrated Desktop; Project deliverables include: business case development and review with Senior Leadership; analysis of frontend security solutions; cross-functional system development with Cricket and Akamai; test site development and implementation; Field training development and communication.
EDUCATION
University of Phoenix
Masters Student, Business Management
University of Northern Colorado
Kinesiology, Physiology
SKILLS
ABOUT NATHAN HAINES
Responsible for exceeding business objectives in all areas set forth by the Company. This includes, but is not limited to net subscriber growth, churn, ARPU, CCU and EBITDA. Strive to maintain strong ESS and Customer Sat scores, while managing markets or districts with or more covered POPs. Responsibility includes: Sales distribution, planning and customer service, Employee relations and training, assist Area General Manager\'s with budget preparation, P&L management, Partner with Area General Manager, District Director\'s and appropriate Finance Manager\'s to identify opportunities with cost improvement and financial functions within the respective market or district. You will find me to be well-spoken, energetic, confident, and extremely personable; the type of person whom your customers and team rely upon. My wide breadth of experience will provide your company the versatility to place myself in a number of positions with confidence. Please take a moment to review my resume for additional information. I look forward to speaking with you soon.
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