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Namrata Rai

Servicenow Platform Specialist @Wm New Zealand

Auckland, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2026 — Present

Servicenow Platform Specialist @Wm New Zealand

EDUCATION

2009 — 2011

Unitec

Master’s Degree, Information Technology

SKILLS

Windows XpWindowsWindows 7Application SupportSccmCitrixServersItilTeam ManagementMicrosoft ExchangeSap ErpIT Service ManagementVendor ManagementNetworkingHpService DeliveryTechnical SupportBusiness AnalysisService DeskMicrosoft OfficeCitrix XendesktopHelp Desk SupportBlackberry Enterprise ServerCustomer ServiceManagementActive DirectoryWindows ServerIncident ManagementTroubleshootingHardware Support

ABOUT NAMRATA RAI

Conduct Regular Security Audit and Vulnerability assessment to identify potential risk and Vulnerability within Infrastructure Design and execute phishing stimulation campaign using Phriendly Phishing PlatformAnalyze and Integrated result to assess employee susceptibility and improve security awareness Develop Training materials and resources to educate employee on phishing threat and best practiceMonitor, upgrade, patching Infrastructure resources, servers Manage Solidworks, Configure cloud pathFirewallvSphere 6.0Manage KMAR application, upgrade JSS server, MacoS, monitor and upgrade WSUS and antivirus are up to date for each device, Manage print server, Printers, papercut, AD, WDS, Asset management.Looks after application installation, patch managementLAN and WLAN setup,(Consumer setup and support)AD Administrator Involved in multiple Infrastructure projects

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