Naman Kamra

Senior Manager, Strategic Initiatives @Lemon Tree Hotels

Delhi, IN

Led end to end Salesforce Sales Cloud implementation with stakeholders and SI partners as the primary enterprise Sales CRM• Configured Sales Cloud modules such as annual & ad-hoc contracting driving adoption to 100+ DAU and strengthening sales tracking• Leading Salesforce Service Cloud implementation as LT Call Center CRM to improve agent productivity and management visibility• Enabled MuleSoft and AI integrations in Service Cloud, targeting 20 percent AHT reduction and 50% drop in call abandonment rate• Deployed 10 plus commercial and functional dashboards, enabling daily leadership visibility into granular brand and sales performance• Redesigned sales beat planning logic using a detailed account performance matrix, improving beat visit adherence by 80 percent• Initiated Corporate Booking Tool deployment to shift sales team focus from booking coordination to cold calling and lead generation• Built annual contracting toolkit with 10 plus parameters factoring past performance, business potential, and industry benchmarks• Designed multi-level target setting framework alongside performance tracking mechanism to enable performance linked incentives

Kurukshetra University

Bachelor of Technology - BTech, Electronics and Communications Engineering

Indian Institute of Management Udaipur

Master of Business Administration - MBA, GM