Nakul M
Technical Account Manager @Blue Yonder
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WORK HISTORY
Technical Account Manager @Blue Yonder
Bengaluru, IN
Technical Account Manager || Customer Success || Global Support Services at Blue Yonder
EDUCATION
SDM INSTITUTE OF TECHNOLOGY (SDMIT), UJIRE
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
SDM Pre-University College
PUC, Science
Carmel Education Management
SDM Institute of Technology, Computer Science
ABOUT NAKUL M
Part of Customer Success Organization, working closely with Customers in providing high class service delivery & experience to our Priority and Priority Plus customers for both Cloud and On-prem environments• Part of the Digital Adoption Campaign in reaching out potential clients and understand their requirements/future needs and suggest Citrix product oerings• Managed the post-sales relationship of several key enterprise customers by driving cloud product adoption, success planning, ensuring high level of technical support, and providing technical guidance• Developed and delivered critical success plans, quarterly/annual business reviews, and environment reviews to all assigned customers• Help maintain overall health of accounts, perform regular data hygiene checks across various platforms to ensure the available information is accurate & up to date• Monitor & Review NPS scores. Identify any potential risks from negative survey comments• Pro-active Notifications of upcoming release and possible impact
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