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Restaurant General Manager @Alshaya Group
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WORK HISTORY
Restaurant General Manager @Alshaya Group
Dubai, AE
Overseeing Princi Dubai Mall Outlet daily operations, staff management, customer service, and financial performance, focusing on high food quality and hygiene, with duties including training, scheduling, inventory, and driving revenue for the popular Italian bakery-cafe brand.Key Responsibilities- Operations: Manage daily restaurant flow, ensuring efficiency and adherence to brand standards- Staff Management: Recruit, train, schedule, and supervise team members- Customer Experience: Handle inquiries, resolve complaints, and maintain high service levels- Financials: Control costs (inventory, supplies) and monitor performance to meet revenue goals- Food Safety: Uphold strict food quality and hygiene standards.
ABOUT NAJIB QARTET
I’m an hospitality professional with nearly a decade of experience across London’s competitive restaurant scene—leading teams, improving operations, and driving consistent profitability in both branded and independent concepts.My background spans from luxury dining institutions like Nobu, Sexy Fish, and Milos, all the way to managing and co-owning my own Italian-Halal restaurant in London. This journey allowed me to master every stage of F&B operations: from frontline guest experience to full P&L responsibility, cost control, menu profitability, recruitment, and staff development.As an Operations Manager, I’ve overseen multi-site daily operations, optimized supplier contracts, strengthened cost efficiency, and supported marketing initiatives that directly increased revenue. I’m hands-on, team-oriented, and committed to building high-performing, multicultural teams that deliver exceptional service.Fluent in English, Italian, and Moroccan Arabic, I excel in international, fast-paced environments where adaptability, organisation, and leadership truly matter.
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