Nagarajan B
Championing Lean Thinking, Strong Teams & Exceptional Client Outcomes | Turning Client Expectations into Scalable Operational Excellence | Transforming Mortgage Servicing | Vice President – Mortgage Servicing
- Role
- Vice President at Moder
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Nagarajan B
With over 19 years of experience in the BFSI sector, I’ve built my career around…
Experience
Vice President
Mar 2024 — Present · Bengaluru, IN
End-to-End Servicing LeadershipOverseeing the complete US mortgage servicing lifecycle including payments, escrow, and default, while aligning operations with client SLAs and regulatory standards.2. Client-Centric DeliveryTranslating third-party client expectations into actionable strategies that ensure consistent service quality, customer satisfaction, and account growth.3. Process Optimization & ComplianceLeveraging Lean and Six Sigma to streamline servicing operations, reduce risk, and maintain strong compliance with US mortgage regulations.4. Team Development & ExecutionLeading high-performance teams across servicing functions with a focus on coaching, quality, and accountability.5. Strategic Operations ManagementDesigning scalable delivery frameworks to support growing client portfolios while maintaining cost efficiency and operational excellence.
Education
D.G Vaishnav College
B.A
2002 — 2005
PSG College of Technology
Master of Business Administration (MBA)
2005 — 2007
Skills
- Loss Mitigation
- Mortgage Servicing
- Management
- Crm
- Operations Management
- Offshoring
- Customer Relationship Management (Crm)
- Bpo
- Management Information Systems (Mis)
- Vendor Management
- Outsourcing
- Risk Management
- Team Management
- Default
- Requirements Analysis
- Business Process Outsourcing (Bpo)
- Residential Mortgages
- Transition Management
- Business Process Improvement
- Business Process
- Litigation
- Foreclosures
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