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Nagarajan B

Vice President @Moder

Chennai, TN, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Vice President @Moder

Bengaluru, IN

End-to-End Servicing LeadershipOverseeing the complete US mortgage servicing lifecycle including payments, escrow, and default, while aligning operations with client SLAs and regulatory standards.2. Client-Centric DeliveryTranslating third-party client expectations into actionable strategies that ensure consistent service quality, customer satisfaction, and account growth.3. Process Optimization & ComplianceLeveraging Lean and Six Sigma to streamline servicing operations, reduce risk, and maintain strong compliance with US mortgage regulations.4. Team Development & ExecutionLeading high-performance teams across servicing functions with a focus on coaching, quality, and accountability.5. Strategic Operations ManagementDesigning scalable delivery frameworks to support growing client portfolios while maintaining cost efficiency and operational excellence.

EDUCATION

2002 — 2005

D.G Vaishnav College

B.A

2005 — 2007

PSG College of Technology

Master of Business Administration (MBA)

SKILLS

Loss MitigationMortgage ServicingManagementCrmOperations ManagementOffshoringCustomer Relationship Management (Crm)BpoManagement Information Systems (Mis)Vendor ManagementOutsourcingRisk ManagementTeam ManagementDefaultRequirements AnalysisBusiness Process Outsourcing (Bpo)Residential MortgagesTransition ManagementBusiness Process ImprovementBusiness ProcessLitigationForeclosures

ABOUT NAGARAJAN B

With over 19 years of experience in the BFSI sector, I’ve built my career around…

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