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Nadia K.
Member Services Manager @Smart Invest Nz
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WORK HISTORY
Member Services Manager @Smart Invest Nz
Auckland, NZ
Leading a team of 18 employees with accountability for driving service excellence and operational transformation. Key responsibilities include- Designing and executing service strategies aligned with business goals- Leading transformation initiatives to enhance efficiency and customer outcomes- Managing service level agreements (SLAs) and fostering strong stakeholder relationships- Coaching and developing team members to sustain a high-performance culture- Overseeing risk and compliance activities, including data integrity remediation and adherence to AML (Anti-Money Laundering) and FATCA (Foreign Account Tax Compliance Act) regulations
ABOUT NADIA K.
With a strong foundation in continuous improvement (LCS certified), I bring a proactive…
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