Musaddiqa M.
Senior Servicenow Developer Architect @Positivity
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WORK HISTORY
Senior Servicenow Developer Architect @Positivity
NY, US
Extensive experience in implementation of Business Rules, Data Dictionary, Client Scripts, UI Actions, UI policies and Validation Scripts in ServiceNow.• Case Management, configured Agent Workspace, configured Engagement messenger.• Created Notifications to manage system email, created system notifications, and configured inbound email actions. Created various inbound actions for new, forward and reply and special cases. • Created portal widgets, created flow designer. • Involved in creation and modification of various Business rules, Client Scripts, UI policies, UI actions, Created email scripts.• Documented and maintained best practices for system installations, configurations, and migration from one environment to another. Developed Page layouts, Navigations and presented designs and concepts. • Service Catalog and Request Workflow Design and Configuration.• Created update sets to migrate customizations from one instance to another.• Writing script includes invoking them in reference qualifiers or variable scripting.• Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services. • Writing Catalog client scripts and UI policies to make client-side changes.• A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration Management, Change Management and Release Management.• Implemented best practice of ServiceNow Scripting, which enhanced the System performance.• As per the best practices of Service Now, developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, Scheduled Jobs.
EDUCATION
New York Institute of Technology
Master's degree
New York Institute of Technology
Bachelor's degree
ABOUT MUSADDIQA M.
As a Senior ServiceNow Developer/Architect, I leverage my extensive experience and multiple certifications to implement, configure, and support various ServiceNow applications and environments. I have successfully upgraded instances, designed and delivered technical methodologies, and created portal widgets and flow designer. I have also configured agent workspace, engagement messenger, notifications, and inbound email actions. With over 10 years of exclusive ServiceNow experience, I have a strong ability to lead and balance multi-project workloads and collaborate with stakeholders and team members. I have a master\'s degree in Electrical and Computer Engineering and a bachelor\'s degree in Computer Science from New York Institute of Technology. I am also a certified ServiceNow System Administrator, Application Developer, and ITIL V4 Foundation. I am passionate about learning and mastering new technologies and applications, and I strive to deliver high-quality and reliable solutions that meet the business and client needs.
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