Mubashira K.
Operations Technical Lead @City & Guilds
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WORK HISTORY
Operations Technical Lead @City & Guilds
As Operations Technical Lead at City & Guilds, I own the delivery of high-impact operational workflows across multiple teams, ensuring consistent service quality, technical accuracy, and customer satisfaction. I lead daily operations with a bias for action, resolving incidents swiftly and implementing scalable process improvements that reduce downtime and increase efficiency.I manage and develop high-performing teams through coaching, performance reviews, and fostering a culture of ownership and accountability. I collaborate cross-functionally to align operational goals with strategic business objectives, ensuring seamless communication between technical and non-technical stakeholders.I provide hands-on technical support, conduct root cause analysis, and contribute to the development of automated solutions that enhance business continuity and reduce manual effort. I lead data-driven initiatives in reporting, risk mitigation, and quality assurance, using metrics to dive deep and inform continuous improvement strategies.
EDUCATION
Maharashtra State Board of Technical Education (MSBTE)
High School Diploma
University of York
Master of Science - MS
University of Mumbai
Bachelor of Engineering - BE
ABOUT MUBASHIRA K.
Results-driven Project Coordinator & Operations Specialist with 3+ years of…
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