Fiona Watts

Senior Programme Manager @City & Guilds

Cheltenham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2023 — Present

Senior Programme Manager @City & Guilds

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EDUCATION

2009 — 2010

University of Gloucestershire

Postgraduate Certificate in Education, Secondary History

2006 — 2009

University of Gloucestershire

Bachelor of Arts (BA hons), English Literature and History

SKILLS

Performance ManagementMarketing CommunicationsReport WritingCustomer EngagementStaff DevelopmentProject ManagementProject DeliveryMarketing StrategyOffice ManagementBusiness Relationship ManagementTrainingCustomer SatisfactionEvent ManagementManagementProject SupportHigher EducationCoachingCustomer ServiceMicrosoft ExcelRelationship ManagementDirect MarketingChange ManagementStrategy

ABOUT FIONA WATTS

I am an experienced Delivery Manager with extensive experience across eCommerce as well as the charity and public sectors. Additionally, I have a successful background in Customer Experience Management.Experienced in delivering with Scrum, Kanban and Waterfall methodologies, I am able to adapt my approach across different methodologies to ensure the teams I work with are consistently delivering value for our customers. I enjoy building and managing high performing cross functional teams to offer strategic value for stakeholders, I thrive on ensuring that what we build delivers customer service excellence.

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