Emma Saxton

WORK HISTORY

EDUCATION

SKILLS

ABOUT EMMA SAXTON

A focused, detail-orientated and competent professional that successfully spearheads a large payroll outsourcing centre. Well-regarded as an initiator of change; implementing complex service improvement strategies to deliver enhanced customer service, demonstrating dynamic adaptability to increase business performance and improve operational effectiveness. Specialises in ensuring assigned tasks and projects are completed in full compliance with company and industry specific regulations with focus on delivering on all key objectives in a timely manner. Recognised as a strong leader who is able to pro-actively manage and motivate staff; creating effectual teams to realise their full potential and excel through continual development and training.KEY ACHIEVEMENTS-• Effectively managing a complex and high volume payroll bureau department to consistently achieve strong growth rates, attaining 100% growth in 3 consecutive years.• Significantly contributing towards the achievement of the CIPP “Service Provider of the Year” accolade in 2009, 2010, 2011 and 2012, and receiving a “Highly Commended” grading in 2013.• Attaining CIPP PQP accreditation in 2009 within 3 months and upheld accreditation to date.• Working with the CIPP to promote professional accreditation within the department, resulting in 90% of staff achieving or working towards accreditation to date.• Successfully re-structuring departments, HR functions and business processes to significantly increase operational effectiveness and staff performance, boosting customer satisfaction and elevating quality levels. • Positively re-branding the Managed Service department to the HRO Centre.