Mrinal Singh Raja

About Mrinal Singh Raja

Global Technology & Service Delivery Leader blending 20+ years of BFSI & Pharma experience with AI, Cloud, and Collaboration transformation.Currently serving as Vice President at NatWest Group, I lead the Collaboration Operations Platform supporting users across the UK and India—managing Microsoft M365 Email, Exchange Online, Teams, SharePoint Online, Viva Engage, OneDrive, File Services, Cloud Fax, and Microsoft Copilot (AI integration).Beyond delivery, I am also an Accredited AI & Technology Trainer, having coached 400+ colleagues in AI Fundamentals, Prompt Engineering, Microsoft Azure, ITIL, Scrum Mastery, and Leadership Skills through NatWest Technology Academy.Key AI & Transformation Highlights:• Spearheading adoption of Microsoft Copilot, embedding AI into daily productivity for employees.• Delivered GenAI training workshops for mixed tech & non-tech audiences, empowering leaders to harness AI responsibly.• Published whitepapers on improved productivity during the COVID-19 era and on infrastructure capacity planning.• Driving cloud-first modernization while ensuring resilience, compliance, and regulatory alignment for BFSI.My Leadership Philosophy: Technology and AI should not only optimize operations but also empower people—building future-ready leaders and driving business resilience at scale.

Experience

1. Vice President

   NatWest Group

   Oct 2011 — Present · Bangalore, IN

   Lead the Collaboration Operations Platform (M365 Email, Exchange Online, Teams, SharePoint Online, Viva, OneDrive, Cloud Fax, Microsoft Copilot) for global users.• Manage a large member distributed team across Bangalore, Chennai & Gurgaon.• Drove M365 migration & hybrid adoption, decommissioning legacy Exchange infra.• Established File Center of Excellence, solving global file capacity issues.• Implemented business continuity strategies across 5 global locations, ensuring resilient service.• Championed Agile & SAFe practices, increasing delivery velocity & predictability.• Built a risk & compliance-first culture, including DR, internal audit, and security readiness.• Delivered significant numbers of Technology Academy trainings in Bangalore(Classroom) & Global(Zoom), mentoring 400+ colleagues.• Published whitepapers on productivity during COVID-19 & capacity management on storage capacity/ cost forecast, recognized across the group.

Education

• Assam Agricultural University (AAU)

  B.Sc. (Agri), Agril. Econ. & Farm Management

  1995 — 1999

• Nowgong College (Autonomous)

  Higher Secondary (10+2), Science

  1992 — 1994

• Govt. Boys" Higher Secondary School, Nagaon

  High School (5-10)

  1992

• Symbiosis Center of Distance Learning (SCDL)

  Master of Business Administration (MBA), International Business

  2008 — 2012

• Assam Agricultural University (AAU)

  M.Sc. (Agri), Agricultural Economics & Farm Management

  1999 — 2002

Skills

• Six Sigma Green Belt Certification
• Agile Methodologies
• Incident Management
• Pmp
• Itil V 3 Foundation Certification
• Vmware Esx
• Servers
• Itil
• IT Service Management
• Mcse (Mcp Id: 3112207)
• Vmware
• Data Center
• Issue Identification
• Citrix
• Ccna (Id: Csco 10725870)
• Service Management
• IT Operations
• Devops
• Microsoft Certified Technology Specialist on Windows Server 2008
• Six Sigma
• Microsoft Certified Professional
• Windows Server
• Ccna
• Sla
• Dns
• Operating Systems
• Service Delivery
• Itil Service Strategy
• Itil Certificate in Service Offerings and Agreements
• Citrix Certified Administrator