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Start for FreeFernando Ramos
Payments & Fraud Analyst @Kaizen Gaming
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WORK HISTORY
Payments & Fraud Analyst @Kaizen Gaming
As a Payments and Fraud Analyst, I’m responsible for monitoring payment activity, analyzing transactions, and detecting potential fraud.My work plays a crucial role in maintaining the reliability and integrity of Betano’s operations, ensuring secure financial transactions and regulatory compliance. I also contribute to continuous improvement initiatives focused on customer experience, operational efficiency, and integration across workflows and areas.My key responsibilities include:• Monitor and analyze payment transactions to identify potential fraudulent activity;• Report on and analyze payment and fraud-related trends and issues;• Use fraud detection tools and analytical techniques to identify suspicious patterns or behaviors, promptly investigating and escalating potential fraud cases;• Conduct risk assessments on payment transactions and implement strategies to mitigate fraud-related risks;• Manage payment processing operations, including transaction processing, account reconciliation, and compliance with regulatory and industry standards;• Investigate payment-related discrepancies, chargebacks, and disputes, collaborating with internal teams and external stakeholders to ensure efficient resolution;• Communicate findings, insights, and recommendations to team leaders and management;• Work closely with the Customer Service team to address payment-related issues and resolve customer inquiries in a timely manner;• Stay up to date on regulatory requirements and industry best practices related to payments and fraud prevention, ensuring compliance with laws and guidelines;• Monitor system and automation performance to ensure smooth operations;• Liaise with external payment service providers and financial institutions to optimize processes and mitigate risks;• Collaborate with the Technology team to continuously improve existing workflows and processes.
EDUCATION
Universidade Metodista de São Paulo
Technologist, Public Security
ABOUT FERNANDO RAMOS
I’m an analytical and proactive professional with experience in compliance, fraud prevention, KYC, and payments. Passionate about investigations and experienced in data analysis, risk assessment, continuous improvement, and process mapping, always focused on customer experience, efficiency, and integration across workflows and teams.Clear communication, a problem-solving mindset, and teamwork are essential to me, and I value listening to and applying feedback from my leaders and peers. I have English proficiency (CELPIP - CLB 7 all skills) in social, educational, and professional contexts.My career began when I was just 16 years old, and I\'m grateful to each person who has supported me and opened doors since then. It\'s been rewarding to build my background and see the positive impact I can make on the people around me through my professional and personal experiences, while also achieving my goals.My core skills and competencies include:• Fraud prevention and payments monitoring;• KYC and AML compliance processes;• Analytical thinking and data analysis;• KPI dashboard development (Excel, Looker, Google Sheets);• Process mapping and continuous improvement;• Clear communication, teamwork, and operational efficiency;• Due diligence, risk mitigation, and incident handling;• Data-driven mindset and attention to detail;• Problem-solving and customer-centric experience;• Curiosity, continuous learning, and adaptability.
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