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Candy Tiu Pardo
Lead, Delivery Excellence Specialist @SimCorp
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WORK HISTORY
Lead, Delivery Excellence Specialist @SimCorp
Warsaw, PL
EDUCATION
Colegio de San Juan de Letran
Computer Science
Colegio de San Juan de Letran
Master's degree
ABOUT CANDY TIU PARDO
I hold a Bachelor of Science in Computer Science and have completed a Master\'s degree in Information Technology Management. Currently, I serve as a Lead, Operations Delivery Excellence Specialist, responsible for overseeing the overall ITSM process for Incident, Problem and Change, managing escalations, and acting as the Senior Incident Manager during major incidents. Looking ahead, my career aspirations include contributing to Process Improvement initiatives and collaborating with diverse teams to foster employee development and upskilling. Furthermore, I am ITIL v4 certified and possess extensive knowledge and experience in operations management and escalation management. My skill set encompasses various methodologies for executing customer support processes and evaluating performance metrics
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