Morshanna Campbell

Credit Collections Specialist 2 @WEX

Nashville, TN, US

Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.• Engages in on-going education with customers on terms and conditions, alternative payment methods.• Ability to manage multiple portfolios and risk levels.• Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.• Manage delinquencies from rolling to the next level.• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.• Proficient use of multiple systems and analytics to ensure sound business decision attainment.• Appropriate documentation of accounts and through follow-up.• Self-motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment.• Competitive, persistent and assertive.• Participates in associate education and development through company training programs and pursuit of industry information.• Performs additional duties and participates in special projects

Tennessee State University

Bachelor of Applied Science - BASc